Frequently Asked Questions (FAQ)
– what is the payment you accept?
We require payment in advance, and we accept:
1) PayPal (extra 3.5% fee)
2) Credit card / Debit card payment (extra 1.5% fee)
3) Bank transfer (no fee)
– where and how fast can you ship?
We ship to all of the world, but mostly to EU countries. Exact shipping time depends on availability from our suppliers, but it is usually 10-12 days for EU countries, 12-18 for outside of the EU.
– do you test the products before shipping?
No, we do not. We cooperate with several laboratories that can do the specific testing for you (XRay, functional testing, electrical testing, marking permanency testing and others), but this service usually requires extra fees. We can quote you the testing in a lab if you require, the price depends on exact chip and number of pieces for testing.
– do you offer a warranty?
There are several types of conditions that we sell the chips in:
Original – the chips are original in original packaging. We offer a 1 year originality warranty. We guarantee that the chips are original and if you find any divergence from original characteristics, you can apply for a refund within one year.
Excess stock – those are integrated circuits that remained in our or our supplier’s warehouse after selling the chip to other customers in bulk. They are original and unused, but may be slightly older datecode.
Used – those are chips are usually used/desoldered or remain as excess stock, come from several batches with multiple date codes, but are not remarked. We offer those only if there are no new originals available. There is a 30 days guarantee on them. If you find out during the warranty period that they are faulty, we take them back and issue a refund or offer replacement
Refurbished – those are used chips that are desoldered from original boards. After desoldering the chips are usually sandblasted and remarked, repainted, leads are cleaned and- in case of BGA packages – reballed. The refurbishment is done by professional companies that also do cleaning and testing. We offer those only if there are no new originals available. There is a 30 days guarantee on them, if you find out during the warranty period that they are faulty, we take them back and issue a refund
Please, before buying used or refurbished Integrated circuits keep in mind that their expected lifetime is lower than for original ICs.
We always indicate in the quotation all the chip details.
– do you send samples or is there a minimum order quantity?
There is no MOQ and we gladly send samples for testing. However we do not deal with 1 piece quotations or orders. If you decide to buy only 1-10pcs of any chip for testing we will gladly assist you. But keep in mind that the shipping fees may be larger than the price of the chips for low quantities.
– you offered a different price in quotation compared to what is visible on the website, how is that possible?
The prices on the website are only estimates based on usual market standings and quotations in the past (before chip-crisis).
– can you send an invoice?
In the package we also send you an original invoice with all information that EU regulates (including VAT ID and other info). Before shipping we also send the invoice to you by e-mail. If you do not wish to enclose the invoice in the package, let us know.